We want you to be satisfied with your purchase from Luxy Sell. Please review the following conditions before requesting a return, exchange, or refund.
Return Requests
To request a return, contact us promptly after receiving your order. Include your order number, reason for the request, and clear photographs or videos where the product is incorrect, defective, or damaged.
Please do not send an item back before receiving return instructions from us. Unauthorised returns may not be accepted.
Return Eligibility
To qualify for a return, the product must generally:
- Be unused, unworn, and in its original condition.
- Include its original packaging, labels, tags, accessories, dust bag, or box where supplied.
- Be accompanied by proof of purchase.
- Be returned according to the instructions provided by our support team.
Non-Returnable Items
Unless required by applicable law, we may be unable to accept:
- Products that have been worn, used, washed, altered, or damaged after delivery.
- Products returned without their original packaging, tags, or accessories.
- Personalised, customised, clearance, or final-sale items.
- Gift cards and certain personal-care or hygiene-sensitive products.
- Items sent back without prior authorisation.
Damaged, Defective, or Incorrect Items
Please inspect your order when it arrives. If an item is damaged, defective, or different from what you ordered, contact us promptly and provide photographic or video evidence so that we can assess the issue.
Exchanges
We replace eligible items that are defective, damaged, or incorrectly supplied. To request an exchange, email thirtysell@gmail.com and wait for return instructions.
Product availability cannot be guaranteed. If a replacement is unavailable, another suitable resolution may be offered.
Return Shipping
Customers may be responsible for return-shipping costs unless the return results from an incorrect, defective, or damaged product supplied by us, or applicable law requires otherwise.
Original shipping charges are generally non-refundable. We recommend using a trackable delivery service because we cannot guarantee receipt of a returned parcel.
Refunds
After receiving and inspecting an eligible return, we will notify you whether the refund has been approved. Approved refunds are issued to the original payment method.
Your bank or card provider may require additional processing time before the refunded amount appears in your account. Payment-processing or other non-refundable charges may be deducted where legally permitted and disclosed.
Cancelled Orders
If you request cancellation before processing or dispatch begins, we will try to cancel the order. Cancellation cannot be guaranteed once processing or shipping has started.
Related Policies
Contact Us
Luxy Sell
Email: thirtysell@gmail.com
Phone: +1 (774) 227-4496
Address: 2430 Parkview Dr, Pearland, Texas 77581, United States